BlackBerry BCP-710
Selling the Blackberry Solution for Tech. Sales ProfessionalQuestion: 108
A company wants to know if there is a way to configure multiple BlackBerry smartphone users with the same business needs in order to ease the deployment of IT policies. What can be recommended to them? (Choose one.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. Assign all users the same software configuration
B. Assign all users the same application control policy
C. Assign all users their own instance of the BlackBerry Policy Service
D. Create a deployment job to send the IT policy to all desired users
E. Add all the users to a single group
Answer: A
Question: 109
Softart Holdings Inc. has 1500 sales people and 300 technicians each equipped with a BlackBerry smartphone and a laptop computer. The IT department is outsourced and charges Softart for each enterprise activation. Which two actions describe how the BlackBerry Enterprise Solution can help Softart Holdings Inc. save money? (Choose two.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. Use self service web portal for enterprise activations
B. Add mobile broadband cards for the notebooks
C. Create BlackBerry smartphone as a tethered modem
D. Create an enterprise activation user group on the BlackBerry Enterprise Server
Answer: A, B
Question: 110
You have been working with the senior vice president of a health care organization that is interested in purchasing multiple BlackBerry smartphones. The company has more than 50 employees and the IT department uses IBM Lotus Domino. To start, BlackBerry smartphones will only be deployed to 10 employees.Which BlackBerry solution option would you recommend to this customer? (Choose one.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. BlackBerry Enterprise Server
B. BlackBerry Enterprise Server Express
C. BlackBerry Internet Service
D. BlackBerry Mobile Voice System
E. Hosted BlackBerry Enterprise Server
Answer: A
Question: 111
You are working with a small, but growing film production company. The filmmakers are constantly mobile, either on location, in airports, or in meetings away from the office. They need to communicate as well as access and manage filming schedules while on-the-go. They use an outsourced Microsoft Exchange solution. The owners are looking for a solution that will allow their employees to access and input information into a contact management database. They also want to focus on growing the business and do not want to manage or pay for system administration staff.Which BlackBerry solution option would you recommend to this customer? (Choose one.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. BlackBerry Enterprise Server
B. BlackBerry Enterprise Server Express
C. BlackBerry Internet Service
D. BlackBerry Mobile Voice System
E. Hosted BlackBerry Enterprise Server
Answer: A
Question: 112
You are working with a company that employs 1500 employees. The company also has an administrative staff of 5 people. The company’s employees are away from their desks 50% of the time. The company wants to help their mobile employees stay connected to their IBM Lotus Domino email accounts as well as their CRM applications and other custom applications. While performing your needs analysis of this company and their requirements, which three of the following pieces of information should you consider? (Choose three.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. Employees job functions
B. Number of employees
C. Messaging server
D. Access to CRM or custom applications
E. Acceptable downtime percentage
F. That they have more than 3 administrators
Answer: A, B, C
Question: 113
Which three of the following are possible benefits that contribute to the ROI of deploying a BlackBerry solution? (Choose three.). To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. Increased responsiveness to critical emails
B. Reduced messaging server size
C. Changed and updated calendar entries on the fly
D. Reduced need to purchase additional laptops
Answer: A, B, C
Question: 114
A lumber yard customer needs electronic proof of delivery when his drivers drop off orders in the field. Which three of the following options illustrate how a BlackBerry smartphone can help with this? (Choose three.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. Use a GPS application on the BlackBerry smartphone to track the driver’s route
B. Use the Camera application to have the driver take a picture of the delivered goods
C. Use an MRM application on the Blackberry smartphone to employ signature capture
D. Use the Phone application to have the driver make a phone call back to the dispatcher upon delivery
E. Use an application on the BlackBerry smartphone to provide date, time and GPS stamp
Answer: A, B, C
Question: 115
A customer wants a smartphone with the Email, Contacts, and Calendar applications, but says they can’t afford the cost of a BlackBerry service plan and a BlackBerry Enterprise Server. Which of the following is a good response? (Choose one.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. Use a Windows mobile device with Microsoft ActiveSync
B. There are no low costs solutions available that provide these features
C. Use Mobile Email on traditional phones
D. You can start by using the BlackBerry Internet Service
Answer: A
Question: 116
An enterprise customer is considering moving away from the BlackBerry Enterprise Solution because they feel that it does not have the redundancy that they need. Which of the following recommendations should you make? (Choose one.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. Suggest they pull the entire system and replace all mobile devices
B. Send the customer to an enterprise messaging provider
C. Suggest they upgrade to BlackBerry Enterprise Server 5.0
D. Suggest they have all users carry two BlackBerry smartphones
E. Consider a BlackBerry Internet Service solution for backup purposes
Answer: A
Question: 117
Plazmic Inc. is concerned with how their large national base of BlackBerry smartphone users will be administered. They are particularly concerned with their administrators’ access, responsibilities, and job function. Role based administration provides all of the following advantages EXCEPT for which of the following? (Choose one.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. Roles reduce the security risks associated with allowing all administrators to have access to all administrative tasks
B. Roles define different types of administrators to better distribute job responsibilities
C. Roles prevent administrators from inheriting additional privileges if accidentally assigned to multiple roles
D. Roles increase efficiency by limiting accessible options to predefined job responsibilities allowing administrators to quickly find options in the BlackBerry Administration Service
E. Roles allow administrators to be assigned to specific lists of groups
Answer: A
Question: 118
You are working with a customer that would like to implement BlackBerry Enterprise Server 5.0 and multiple BlackBerry smartphones into their existing environment. The company works with a lot of time sensitive email messages and is very concerned that if there is downtime the users will be negatively impacted. Which two features can you talk to the customer about that would help eliminate their concern? (Choose two.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. Built-in high availability architecture
B. Inclusion of the BlackBerry Enterprise Transporter tool
C. Addition of more advanced IT policies and software configurations
D. Enhanced role based administration configuration options
E. Enhanced monitoring capabilities
Answer: A, B
Question: 119
A customer is looking at implementing a BlackBerry solution in their environment but they are concerned with security and having to open a port on their firewall. Which three of the following options will address these concerns? (Choose three.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. The connection through the firewall is outbound-initiated and must be authenticated
B. The BlackBerry Enterprise Server is only a redirector of email messages and does not have access to corporate information
C. When an email message is sent from a BlackBerry smartphone to the BlackBerry Enterprise Server it is encrypted until it hits the firewall
D. The BlackBerry Enterprise Server will only accept data that it can decrypt using a valid encryption key
E. All security aspects of the BlackBerry Enterprise Server can be managed through the BlackBerry Configuration Panel
Answer: A, B, C
Question: 120
During wireless enterprise activation, the BlackBerry smartphone displays Activating or Retrying for upwards of 40 minutes and eventually fails. Which two of the following could be the cause for this failure? (Choose two). To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. The BlackBerry smartphone user’s account is configured for intranet access only
B. The ETP.DAT message has been blocked from the user’s inbox by a spam filter or redirected to a subfolder
C. The Desktop [CMIME] service book is corrupt
D. The user’s account has not been assigned to a group on the BlackBerry Enterprise Server
E. The BlackBerry Enterprise Server is unable to communicate with the user’s mailbox
Answer: A, B
Question: 121
What is included in all three levels of BlackBerry Technical Support Services for Small & Medium Businesses? (Choose one.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. Support Service Specialist (SSS), additional named callers, and direct to level two support resources
B. BlackBerry Solve newsletter, online BlackBerry Expert Support Center, and Technical Webcast Series
C. BlackBerry Expert Support Center, Support Service Specialist (SSS), and BlackBerry Solve newsletter
D. Direct to level two support resources, Support Service Specialist (SSS), and additional named callers
E. Additional named callers, Online BlackBerry Expert Support Center, direct to level two support resources
Answer: A
Question: 122
What is the minimum version of BlackBerry Technical Support Services a customer can purchase to be able to obtain free future Blackberry Enterprise Server software upgrades? (Choose one.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. Basic Support for SMB
B. Enhanced Support for SMB
C. Advantage Support for SMB
D. Standard Support for Enterprise
E. Premium Support for Enterprise
F. Elite Support for Enterprise
Answer: A
Question: 123
Which BlackBerry Technical Support Services plan includes an onsite technician for a company 40 hours a week? (Choose one.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. Basic Support
B. Standard Support
C. Advantage Support
D. Enhanced Support
E. Elite Support
F. Premium Support
Answer: A
Question: 124
Why should BlackBerry Technical Support Service programs be mentioned to customers who purchase a BlackBerry Enterprise Solution? (Choose one.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. BlackBerry Technical Support Services provides support only for the BlackBerry smartphone
B. BlackBerry Technical Support Services allows the customer to obtain support on the BlackBerry Enterprise Server but not on the BlackBerry smartphone.
C. BlackBerry Technical Support Services provide the customer with technical support and free software upgrades but no BlackBerry smartphone support.
D. BlackBerry Technical Support Services can provide customers with technical support, free software upgrades, certification vouchers and development support
Answer: A
Question: 125
Where would you refer a customer in order to resolve a specific error message they have encountered in the BlackBerry Enterprise Server? (Choose one.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. BlackBerry Enterprise Server Administration Guide
B. BlackBerry Enterprise Server Compatibility Matrix
C. Help file in the BlackBerry Administration Service
D. BlackBerry Enterprise Server Installation Guide
E. BlackBerry Technical Solutions Centre
Answer: A
Question: 126
A new customer is getting ready to install their first BlackBerry Enterprise Server and wants to ensure everything will go smoothly. Which two resources are available to them at no additional cost to aid in the installation? (Choose two.) To see the Acronym list click the “Exhibit” button found at the bottom of the screen.
A. A complimentary installation support ticket with BlackBerry Technical Support Services
B. Complimentary support through the service provider
C. Installation videos and documentation on the BlackBerry Support website
D. Local IT consultants to assist with the installation
E. Installation support from the service provider’s technical manager at RIM
Answer: A, B
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